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When Travel Policy Turns Into Travel Politics
Thibaut Leroux
13 Mar, 2018

Thibaut joined Booking.com in June 2016 after working for Business Travel Management companies such as HRS and Egencia. He has worked in different roles such as Payment Solution Specialist and Key Account Manager, managing, maintaining and improving global partnerships with CAC 40 corporations. As a frequent traveller, he believes that booking a business stay is all about removing complexity and opening up additional freedom and choice.

When Travel Policy Turns Into Travel Politics

Being a travel manager isn’t for the faint-hearted. There’s conflicting agendas to think about, office fires to extinguish and fraught negotiating games to play. Sometimes all in a day’s work.


From travellers to senior management, and from suppliers, your TMC and through to your own team members, it takes an emotionally and socially capable person to walk that tightrope between cost and comfort that keeps everybody (mostly) happy.


But sometimes there’s a price to pay. Research shows that unexpressed resentment and conflict at work can have a serious impact on your mental well-being. So while conflict at work is unavoidable, you need to find ways of dealing with it that don’t come at the expense of your own health.


This is why we put together a handy eGuide that digs a little deeper into the causes of conflict at work. Why is it unavoidable and what are the needs someone is seeking to fulfil when they push your buttons? Is disagreement necessarily a bad thing and what are the best ways to respond?


From aggressive behaviour to passive and passive aggressive behaviour, we’ve taken a closer look at the three most natural responses to conflict and why they generally don’t work.


Instead we propose a fourth response, be assertive! Responding assertively helps you to be confident, positive and self-assured. It allows you to say what you want, feel or need in an open, honest and direct way. It also helps to remind you that you have the same rights as anyone else, to get what you want or need. No more than anyone else, but certainly also not less.


By using real life examples we give you 45 practical tips on how you can be more assertive as a travel manager. Although for most of us assertiveness doesn’t come quite that naturally, with a bit of practice it can become second nature for you too.


After all, being assertive sure is a lot more pleasant than arguing and it’s way nicer than always giving in. There’s really no point fighting us on that one.

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